Terms and Conditions
Your appointments are very important to us at AP BEAUTYTHERAPY. This time is reserved specially for you. We understand that sometimes schedule adjustments are necessary, therefore we respectfully request at least 24 hours notice for cancellations. STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY APPLIES! Appointment reminder is always sent by text message and email because we know how easy it is to forget among all other daily responsibilities.
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1. Booking and Deposit
Booking: All appointments require a confirmation at the time of booking. This can be done online.
Deposit: A 10% deposit of the total service cost is required to secure your appointment. This deposit is non-refundable and will be applied toward the final service cost.
Payment: The remaining balance of your service cost is due at the time of your appointment. We accept various payment methods, including cash, credit/debit cards, and Revolut.
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2. Cancellation Policy
24-Hour Cancellation: We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late Cancellation: If you cancel within 24 hours of your scheduled appointment, your 10% deposit will be forfeited.
No-Show Policy: Failure to attend your appointment without any notice will result in the full service amount being charged.
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3. Late Arrivals
Grace Period: We allow a 15-minute grace period for late arrivals. Please notify us as soon as possible if you anticipate being late.
Rescheduling: If you arrive more than 15 minutes late, we may need to reschedule your appointment, and your deposit may be forfeited.
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4. Refunds and Returns
Service Refunds: We do not offer refunds for any services provided. If you are dissatisfied with a service, please contact us within 48 hours, and we will do our best to address your concerns.
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5. Health and Safety
Client Health: Please inform us of any medical conditions, allergies, or sensitivities prior to your appointment. We are not liable for any adverse reactions if we are not informed beforehand.
Salon Hygiene: Our salon adheres to strict hygiene standards. All tools and equipment are sterilized or disposable to ensure client safety.
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6. Children and Guests
Children: For safety reasons, we kindly ask that children are not brought to appointments.
Guests: Please limit the number of guests accompanying you to your appointment. The salon space is limited, and we want to ensure a comfortable experience for all clients.
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7. Personal Belongings
Valuables: Please keep personal belongings with you at all times. The salon is not responsible for any lost or stolen items.
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8. Client Conduct
Respectful Behavior: We ask that all clients behave respectfully toward our staff and other clients. Any form of harassment or abusive behavior will result in immediate termination of service, and future appointments may be denied.
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9. Privacy Policy
Personal Information: We respect your privacy and will keep your personal information confidential. We do not share client details with third parties without your consent.
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10. Policy Updates
Changes to Terms: We reserve the right to update these terms and conditions at any time. Changes will be posted on our website and/or communicated to clients directly.
By booking an appointment with us, you agree to the above terms and conditions. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing our salon!